Reminder: Prudential Orders Medical Requirements for Most Term Cases


Effective September 28, 2020, APPS and ExamOne implemented guidelines that restrict firms from ordering exam requirements billed to the Prudential account for term cases ages 18-60, and up to $3M in face amount.

Prudential handles the ordering medical requirements for term cases with face amounts of $3M and below and ages 18 – 60 in order to maximize the number of cases that are assessed through PruFast Track.
PruFast Track provides a faster, more convenient underwriting experience for eligible applicants.  (In case you missed it, the PruFast Track maximum face amount has been permanently increased to $3 million.)

What does this mean for this segment of cases?

  • Prudential orders all requirements (even if the agent report or cover sheet indicates otherwise)
  • Exam/ APS orders for Fast Track eligible term are not allowed under a Prudential billing account with APPS and ExamOne 
  • If requirements are provided with the application, please contact the Prudential case management team to have Prudential's order cancelled.

For term applications requesting coverage amounts above $3 million, or for proposed insureds over the age of 60 or under 18, the BGA/Producer may order medical requirements, or Prudential is available to order requirements as well. Please indicate the ordering preference on the agents report. 

Should you have any questions, please give us a call at 1-800-792-6795.