Transamerica to Discontinue Standalone Long-Term Care
01-29-2021
Transamerica will discontinue sales of their individual, standalone Long Term Care (LTC) business on March 31, 2021. In addition, acceptance of applications under approved multi-life cases (worksite and association) will end on June 30, 2021. LTC riders on life insurance policies are not affected. The only impacted products are TransCare® II and TransCare® III.
It’s important that you know your clients with existing policies are not impacted. Their customer experience will stay the same, and they will not experience any change in their servicey
INDIVIDUALLY SOLD, STANDALONE LTC
Paper, fax, and LTC eApp applications must be signed, dated, and received by Transamerica no later than March 31, 2021. Applications for individual coverage received on or after April 1, 2021, will not be processed.
MULTILIFE LTC – WORKSITE AND ASSOCIATION
The last day to submit paper, fax, and eApp MultiLife applications under approved MultiLife cases is June 30, 2021. MultiLife applications received on or after July 1, 2021, will not be processed
For both Individual and MultiLife LTC, agents contracted to sell TransCare® II and TransCare® III products will have their agent agreements amended to “servicing-only agent.” Upgrades in coverage will not be allowed after March 31, 2021, unless contractually required by the insurance policy.
CUSTOMER IMPACTS
Q. Will any exceptions be allowed?
A. No, applications must be completed and received by us no later than March 31, 2021, for Individual and June 30, 2021, for MultiLife Worksite and Association. Upon receipt, we will proceed with the typical New Business and Underwriting process.
Q. Will Policy upgrades be allowed?
A. Upgrades to existing policies will be allowed only to the extent provided in the insurance policy.
Q. How does this affect current policyholders?
A. This announcement does not impact policyholders; Claims and other associated functions will remain unchanged. All support numbers and teams at LTCG will still be available.
Q. Is the LTC and living benefits on other Transamerica products affected by this announcement?
A. No, the only impacted products are TransCare® II and TransCare® III.
Q. How will this impact Claims?
A. LTCG will continue to administer Claims the same as they do today. The Claims teams will provide service to claimants and appointed representatives for a claim's duration.
Q. Will you be communicating with policyholders?
A. Yes, we will begin notifying policyholders this summer that we've ceased new sales of LTC during our Annual Privacy Mailing. We'll assure them that we're committed to the ongoing service of their in force policy.
Q. Will you be communicating with MultiLife groups?
A. Yes, we are sharing this information with all MultiLife groups and the associated writing agent. If you'd like an example of this document in advance, please reach out to your Transamerica representative or the LTC Sales Desk.
Q. Can new employees be added to existing MultiLife Groups?
A. No, new hires or other additions may not occur on MultiLife cases after June 30, 2021
AGENT IMPACTS
Q. Will group premium billing be affected for MultiLife cases?
A. No, there will be no change to group premium billing. Groups with established list billing can expect the same service offering and have the same points of contact. The group premium billing team resides with LTCG.
Q. Will I still be able to look up account status on ARC?
A. Effective July 1, 2021, access to sales material will be restricted. Access to policy status, book of business information, and servicing documents will remain available on ARC through December 31, 2021.
Q. Are there any impacts to my compensation? Renewals?
A. No, there will be no impact to your compensation or renewals. We will provide ongoing support through the Agent Resource Center (ARC) through December 31, 2021.
*ABOUT LTCG
In 2019, Transamerica transferred the service and administration of its long term care business to LTCG. Based in Eden Prairie, Minnesota, LTCG specializes in business process outsourcing for long term care insurance and is a leader in third party administration for long term care insurance in the U.S., serving all of the top 10 insurers in this space. LTCG currently manages over one million policies and serves more than 100 carriers nationwide. The company addresses all types of customer needs and policy requirements—from application processing and underwriting of new business to claims and administration of open and closed blocks. For more information, visit www.LTCG.com.