Shelly Horton Earns Her NAILBA Certified Case Manager Credential!

11-05-2021

Congratulations to our case manager, Shelly Horton, for earning her NAILBA Certified Case Manager credential! She is the second BUA employee to carry this designation.

Last year, the National Association of Independent Life Brokerage Agencies (NAILBA) announced a groundbreaking new certification program for life insurance case managers.  The first of its kind, this program was built to enhance an increasingly automated and more complex business function. Client applications have begun to require more involvement from case managers in recent years, and the current pandemic environment makes the case manager's role even more critical.

You can be confident that your cases are in good hands.  BUA's other case managers are working to earn this credential as well so we can continue to provide exceptional service.